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Customer Service / 510-962-4512

Policies

Shipping Policies

We strive to offer the most economical shipping costs. Quoted shipping charges per item are for shipments to the contiguous 48 United States. For shipments to Alaska, Hawaii and internationally, please contact us for a freight quote. Items requiring a truck shipment can only be shipped within the contiguous US. A street address is required for all orders – we do not ship to Post Office boxes.

Expedited Shipments:
Please contact Customer Service. Actual shipping charges will apply.

Truck Shipments:
Items that are oversized or heavy require shipment by a trucking company. The stated shipping amount is for a curbside or loadking dock delivery to a business address. Residential or inside delivery is extra. We will notify you of additional shipping charges prior to to shipment. Please contact us before ordering if you have any questions or need a shipping quote. For more information see how to receive a truck shipment.

Sales Tax

All orders shipped to California will be charged 7.25% sales tax.

Returns

All merchandise returns must be pre-approved by us. Returns are accepted up to 30 days from date of original shipment and are subject to our inspection before credit is issued. Return merchandise must be in original packaging and in new condition. Buyer is responsible for the return shipping cost and a 20% restocking fee.

We do not offer returns or refunds on furniture (that has been assembled after delivery), airbrushes or projectors unless the product is defective or is damaged upon receipt.


Damaged Shipment or Defective Merchandise

If you receive a package that contains damaged or defective merchandise, please save the box and contact our Customer Service immediately for assistance. Damage claims must be made within 5 business days of receiving.